Entitled or self-centred? Unpacking the AirAsia passenger outburst

– A Chinese woman has riled the Internet for creating a ruckus on a red-eye flight from Chongqing to Kuala Lumpur, after cabin crew members spoke to her in English, not Mandarin. Dubbed the “Gucci bag lady”, the woman on board an AirAsia flight on April 22 was seen scolding cabin crew in videos posted online, as she demanded: “Can’t you speak Mandarin? Why not? How can you work on an international flight when you cannot even understand Mandarin?” The outburst , which caused a 1½-hour delay, came after she quarrelled with another passenger who had tapped her on the…