‘The Japanese want to see you have the attention to detail, customer service and quality they expect. You have to deliver’

News Snapshot:

At 7.55am most weekday mornings, about 60 staff at the Seating Matters’ manufacturing facility in Limavady, Co Derry meet for 45 minutes with the family owners and management. The factory makes therapeutic seating for people with disabilities. It’s part training session to sharpen skills and knowledge, and partly a platform for both sides to air any issues from the previous day. “We’ll maybe watch a video of a John Deere factory, or read a chapter of a book, or talk about a quote and then we’ll spend 20 or 30 minutes on improvements. ‘So what bugged you yesterday? Well go...