GrabFood driver who disposed of S$500 Shake Shack order followed protocol as delivery location restricted to public Mothership.SG News from Singapore, Asia and around the world

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A GrabFood customer and his colleagues were left hungry and baffled after their delivery driver failed to send the order to their workplace, and instead U-turned and left it at a nondescript location at Jewel Changi Airport. After liaising with Grab, the customer, Melvin Tan, found out that the driver had deemed placing the food at the delivery location's security guardhouse as unsafe, and had been instructed to dispose of the order by the GrabFood customer service agent. Since then, Tan claims that he has not received any refund or compensation from Grab for the missing order. Grab, however, revealed...