Zoom's Abandoned Five9 Deal Shows Hurdles to Expansion

Zoom’s aborted $14.7 billion (roughly Rs. 1,09,280 crores) acquisition of call centre software firm Five9 has spotlighted issues that will weigh on the virtual meeting giant’s next attempt to expand through dealmaking, analysts, and investment bankers said. Zoom’s unwillingness to add cash to its bid and rely solely on its stock as currency to pay for the Five9 deal backfired after its shares slipped by as much as 29 percent in the weeks after the deal was announced in July, on concerns that the return to physical meetings as the COVID-19 pandemic wanes will erode its business. Five9 shareholders voted…