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Companies What does failed deal between Zoom and Five9 mean for expansion? Zoom has to learn how to keep some customers who signed up as individual subscribers that may not need Zoom when returning to more physical lives, one analyst says 04 October 2021 - 12:31 Krystal Hu, Svea Herbst-Bayliss and Echo Wang The Zoom Video Communications logo. Picture: BLOOMBERG/TIFFANY HAGLER-GEARD New York — Zoom Video Communications’ aborted $14.7bn acquisition of call centre software firm Five9 has spotlighted issues that will weigh on the virtual-meeting giant’s next attempt to expand through deal-making, analysts and investment bankers said. Zoom’s unwillingness to...
