Tesla assures Chinese car owners after auto show protest


Source: yahoo.com yahoo.com

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BEIJING (Reuters) - U.S. electric vehicle maker Tesla Inc told customers in China on Monday that problems with how the company addresses customer issues will be solved after a social media storm caused by a protest at the Shanghai auto show last week. An unhappy customer clambered atop a Tesla at the show to protest the company's handling of her complaints about malfunctioning brakes involved with a car accident. The incident got wide attention and Tesla apologised to Chinese consumers for not addressing a customer's complaints in a timely way, and said it would launch a review of its service...