Chaayos, Barbeque Nation among 41 restaurants facing CCPA action for adding service charge without consent

The Central Consumer Protection Authority (CCPA) has taken suo motu action against 41 restaurants, including Chaayos and Barbeque Nation, over alleged default service charges without customer consent. Chaayos has been fined ?50,000 and directed to refund the service charge collected from a consumer. By Abhimanyu Sharma The Central Consumer Protection Authority (CCPA) has initiated suo motu action against 41 restaurants across the country for allegedly adding service charges to customers’ bills by default, saying the practice violates consumer rights and amounts to an unfair trade practice. The action was taken based on consumer complaints received through the National Consumer Helpline…