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Tony Hsieh, the former chief executive of Zappos.com Inc., helped build the online shoe retailer with an ideal model of customer service, which aimed to build repeat customers and word-of-mouth marketing — i.e. similar to branding. After his death, entrepreneurs, marketers and others said his insights had influenced them to adopt similar practices or change the way they approach customers. Quote of the Day by Tony Hseih? “Stop chasing the money and start chasing the passion.” What does Tony Hseih’s quote mean? In what would be a very familiar life advice for anyone who has watched Aamir Khan-starrer 3 Idiots,…
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