The staff constantly data-mines the guests Butlers notice everything. If you didn't touch your chocolate bonbons, you may be a cheesecake kinda guy. If you mentioned offhand that you like wine but didn't crack open the gifted bottle of Merlot, we'll bring sauvignon blanc tomorrow. If you're a solo traveller, the team will note which side of the bed you slept on last night - and set up your turndown service accordingly the next evening. This type of proactive care starts before you check in. Yes, we Google you, which can reveal something as simple as your passion for gardening…
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