Cathay unveils conversational AI feature to enhance digital experience

Cathay has launched an advanced conversational artificial intelligence (AI) in partnership with Fano Labs, a Hong Kong-based language AI company, to enhance its customers' digital experience. Under the airline's conversational AI roadmap, Cathay is optimising its digital customer experience even further with the most cutting-edge language AI technologies. The new conversational AI aims to improve the efficiency and productivity of the airline's AI chatbots, enabling them to provide more accurate responses to customers' queries. As demand for travel returns, Cathay is anticipating an increase in the volume of call and chat traffic, with post-Covid travel enquiries already growing rapidly in…