Pandemic drives digital shift for Singapore insurance consumers Insurance Business Asia


Source: insurancebusinessmag.com insurancebusinessmag.com

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The COVID-19 pandemic has altered many aspects of modern life, increasing reliance on digital technologies and forcing organisations to adopt remote and hybrid work. Consumer behaviour has also been altered for many industries, and insurance is no exception. To know more about how the pandemic has shaped the behaviour of insurance consumers in Singapore, Insurance Business caught up with Peter Tay (pictured above), chief digital officer of NTUC Income. According to Tay, the pandemic has generated greater interest in insurance as consumers have become more aware that insurance is not an option but a necessity. “Consumers are becoming more comfortable...