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Share 05 Jul 2021 Asia/Pacific Organizations Ramping Up CX Investments but Vendors Must Combat Privacy and Data Security Challenges, IDC Reports SINGAPORE, Jul 5th, 2021 – In the new normal, organizations must address rising privacy concerns and regulatory scrutiny to capture the opportunities presented by increased customer data availability. According to IDC's latest report Bridging Digital Trustworthiness Gaps to Address the Privacy-Versus-Value Dichotomy , organizations must increase capabilities required for digital trustworthiness, such as expertise in privacy protection, data security, and conformance with regulatory/industry standards to master customer data. These capabilities provide the building blocks of trusted data initiatives. As...
