Covid safety in Hong Kong: the post office has it backwards

In many companies, new technology is being used to make processes more efficient and, particularly in these Covid times, to reduce risk to customers and staff. However, Hongkong Post appears to be going in the opposite direction. Earlier this week, I needed to send a sympathy card to Britain for the death (from Covid-19 of course) of my uncle. However, there is no airmail. But I can use "e-Express" online, for five times the price. Unfortunately, after putting all the information into the website, paying for the service, printing out my mailing label and so on, I still have to…